Terms of Service
Last updated: January 2025
Please read these terms carefully before using our website or placing an order.
These Terms of Service ("Terms") govern your use of the Tivee Organics website and the purchase of our products. By using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.
1. Acceptance of Terms
By accessing or using the Tivee Organics website (tveestores.com) or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. We reserve the right to update these terms at any time, and continued use of the site constitutes acceptance of any changes.
2. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not: • Use the site in any way that violates applicable local, national, or international laws. • Transmit unsolicited promotional material or spam. • Attempt to gain unauthorised access to any part of the website or its related systems. • Use automated tools to scrape, crawl, or extract data from the website without prior written consent.
3. Products & Descriptions
We make every effort to display our products as accurately as possible, including colours, textures, and ingredient details. However, we cannot guarantee that your device's screen accurately reflects the true appearance of the products. Product formulations may be updated periodically — always refer to the physical product label for the most current ingredient information. All products are intended for external use only unless explicitly stated otherwise. Always perform a patch test before use and discontinue if irritation occurs.
4. Pricing & Payment
All prices are displayed in Kenyan Shillings (KES) unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment is accepted via M-Pesa, card, and other methods listed at checkout. Orders are confirmed only upon successful payment. If a pricing error occurs on our site, we reserve the right to cancel the order and issue a full refund.
5. Orders & Fulfilment
By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion, including in cases of stock unavailability, suspected fraud, or pricing errors. Once an order is confirmed, you will receive a confirmation via email or WhatsApp. Delivery timelines are estimates and may vary based on your location and courier availability.
6. Returns & Refunds
Our returns and exchanges policy is outlined on our Returns & Exchanges page. By placing an order, you agree to the terms described there. Refunds are processed to the original payment method within a reasonable timeframe after we receive and inspect the returned item.
7. Intellectual Property
All content on this website — including text, images, logos, product descriptions, and design elements — is the property of Tivee Organics and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.
8. Disclaimer of Warranties
Our products are made from natural ingredients, and individual results may vary. We do not guarantee specific skincare outcomes, and our products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional if you have a skin condition or allergy concern. The website is provided "as is" without warranties of any kind, express or implied, including but not limited to merchantability or fitness for a particular purpose.
9. Limitation of Liability
To the fullest extent permitted by law, Tivee Organics shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the relevant product(s).
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Kenya. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
11. Contact
If you have any questions about these Terms of Service, please contact us via WhatsApp at +254 740 652 145 or email us at info@tivee254@gmail.com. Business hours: Monday – Saturday, 9 AM – 6 PM EAT.