Returns & Exchanges

Your satisfaction is our priority. Here's everything you need to know.

7–14 Day Window

Returns accepted within 7–14 days of delivery

Unopened Items

Products must be unused and in original packaging

Prompt Replacements

Faulty or damaged items replaced quickly

Our Returns Policy

We accept returns or exchanges within 7–14 days of delivery for unused/unopened products in their original packaging. Items must be in resalable condition.

Refunds are processed to the original payment method, excluding shipping fees — unless the item is faulty or damaged, in which case we cover all costs.

Non-Returnable Items

Due to the natural and personal nature of our products, we cannot accept returns on opened hygiene items for safety reasons. If you have any concerns before opening, please reach out first.

Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us immediately with photos of the item. We'll arrange a prompt replacement at no extra cost to you.

How to Initiate a Return

1
Contact us via WhatsApp or call within your return window.
2
Provide your order details and reason for return.
3
Await our confirmation and return instructions.
4
Ship the item back in its original packaging.
5
Receive your refund or exchange once we receive the item.

Start Your Return

WhatsApp: +254 740 652 145