Privacy Policy
Last updated: January 2025
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Tivee Organics ("we", "us", or "our") collects, uses, and protects information about you when you use our website (tveestores.com) or purchase our products. By using our site, you agree to the practices described in this policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information: • Personal details: name, email address, phone number, and delivery address. • Payment information: processed securely through our payment providers (e.g. M-Pesa, card processors). We do not store raw card details on our servers. • Usage data: pages visited, time spent on site, browser type, and device information collected via cookies and analytics tools. • Communications: messages you send us via WhatsApp, email, or contact forms.
2. How We Use Your Information
We use the information we collect to: • Process and fulfil your orders, and send you order confirmations and shipping updates. • Respond to your enquiries and provide customer support. • Send you marketing communications (only if you have opted in) — you can unsubscribe at any time. • Improve our website, products, and services based on usage patterns. • Comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only with: • Delivery partners and couriers, solely to fulfil your order. • Payment processors, to complete transactions securely. • Analytics providers (e.g. Google Analytics), who process data on our behalf under strict confidentiality agreements. • Law enforcement or regulatory bodies, if required by law.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use: • Essential cookies: required for the website to function (e.g. shopping cart, login sessions). • Analytics cookies: help us understand how visitors use our site so we can improve it. • Marketing cookies: used to show you relevant content and promotions (only with your consent). You can control cookie settings through your browser preferences at any time.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transfers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are typically kept for up to 7 years for accounting and legal purposes. You may request deletion of your account data at any time by contacting us.
7. Your Rights
You have the right to: • Access the personal data we hold about you. • Request correction of inaccurate or incomplete data. • Request deletion of your personal data (subject to legal obligations). • Withdraw consent for marketing communications at any time. • Lodge a complaint with the relevant data protection authority. To exercise any of these rights, contact us via WhatsApp at +254 740 652 145 or email us.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal information.
9. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.